FAQ

How do I apply my discount code,  free delivery or choose different delivery method?

It is very easy, simply enter the discount code ' 15off ' AFTER the checkout.

Please note:

  1. After you click the 'checkout' button,  you'll see the order summary with the total amount before discount, then it will ask you to either log into your Paypal account, or enter your address and card details.Don't worry, you will not be charged the full amount, just fill in the form and click 'continue'.
  2. You'll reach the page to review the information you've just submitted - your card details, address and e-mail. Click 'continue' again. ( Still on this page it'll display the total amount without discount applied, don't worry, you won't be charged at this stage.)
  3. It will direct you to a page to 'create Paypal account', if you don't want to, just click 'no thanks' at the bottom of the page.
  4. It will then direct you to the final checkout page where you'll see your product picture with order details and the total amount. Below that, you'll be able to see 'Discounts' section. Just enter your discount code ' 15off 'in the box, and click 'Apply', it will take the amount off automatically.
  5. Same for free delivery, you'll be able to see shipping method on the final checkout page, just simply choose ' Free UK Standard Delivery on Orders at £25 or more.
  6. If you want to choose other delivery options, you'll be able to do it here at the  final checkout page.
  7. All you need to do now is click 'complete my purchase', then it's all done! 

If you need any further help, or have any doubts, then please contact us at info@15thlane.com and we will advise you on issues!

When will I receive my items?

Items will be received within 3-4 business days when selecting UK Standard delivery, unless otherwise noted on the product page. Orders placed before 12pm will be shipped the same business day. Orders placed over the weekend will usually ship on Monday. We are using royal mail for our delivery service. 

 

How much does the postage cost?

 

UK Standard Delivery on orders at £25 and over

Free

3 days

UK Standard Delivery

£3.20

3 days

UK Express Delivery

£6.50

1-2 days

EU Standard Delivery

£4.80

5-7 days

EU Express Delivery

£9.20

2-4 days

US Standard Delivery

£7.99

8-11 days

US Express Delivery

£15.00

4-5 days

Other Destination Standard Delivery

£12.90

10-15 days

 

Can I return something if it's not suitable or if I change my mind?

If you are not completely satisfied with your purchase, simply return/exchange the item(s) to us in their original condition within 14 days of the original shipment date. Items must be returned in their original packaging, unworn, in resalable condition, plus proof of purchase. No return/exchange on earrings.  Please email info@15thlane.com with a brief reason for your return before you send the package back. You'll be responsible for return shipping and delivery confirmation.

 

What if my order is defective or I got the wrong thing?

We are sorry your order wasn't perfect, please drop us an e-mail info@15thlane.com  with a brief description of the problem or even attach a photo to us and we'll get in touch ASAP!

 

What forms of payment do you accept?

At the moment we accept payment through Paypal, we are looking to launch other payment options very soon.

 

I don’t have a PayPal account, can I still purchase through the website?

Yes you can. PayPal offers the convenience of logging in to your account or there is also the option to 'pay by debit or credit card' without registering with Paypal. It’s a very simple, secure process, just follow the instructions.